Frequently Asked Questions
General Information
Question : What is Auvara ?
Answer : Auvara delivers footwear designed for comfort, balance, and everyday style.
Question : How can I contact Auvara’s customer support ?
Answer : You can reach us by email at support@auvara.co.uk or call us at +447418313668. Our support team is always happy to assist you !
Orders and Shipping
Question : How do I place an order ?
Answer : Just browse our site, select the items you love, add them to your cart, and check out by following the on-screen instructions.
Question : What payment methods do you accept ?
Answer : We accept several secure payment options, including :
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Credit and Debit Cards : Visa, Mastercard, American Express, Diners Club, Discover, Maestro and UnionPay.
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Digital Wallets : Apple Pay and Google Pay.
Question : How do I track my order ?
Answer : After your order is shipped, you’ll receive a tracking email. You can also track it directly through our website.
Question : How long will delivery take ?
Answer : Orders are processed in 1–3 business days, and delivery worldwide typically takes 7–10 business days, for a total estimated time of 8–13 business days.
Question : Do you offer international shipping ?
Answer : Yes! We ship worldwide.
Question : Is shipping Free ?
Answer : Yes ! We offer Free Shipping on all orders worldwide.
Returns and Exchanges
Question : What is your return policy ?
Answer : You have 30 days from the delivery date to return or exchange your item. Returns and exchanges are available worldwide.
Question : How do I return an item ?
Answer : Contact support@auvara.co.uk with your order number and reason for return. We’ll send you a prepaid return label along with instructions.
Question : Can I exchange a product ?
Answer : Absolutely! Contact us within 30 days of purchase and we’ll guide you through the exchange process.
Product Information
Question : Are your products high quality ?
Answer : Yes, our footwear is made with quality materials and thoughtful design to ensure it looks great, works well, and lasts.
Question : How do I find the right size ?
Answer : Each product page includes detailed measurements and size information. If you need help, feel free to reach out to our team.
Accounts and Privacy
Question : Do I need an account to order ?
Answer : No, you can check out as a guest. However, creating an account makes it easier to track your orders and receive special offers.
Question : Is my personal information secure ?
Answer : Absolutely. We use encrypted technology and secure systems to protect your data and privacy.
Question : When is customer support available ?
Answer : Our customer support team is available Monday to Friday from 9:00 AM to 5:00 PM. We are closed on Saturday and Sunday.